Don’t Be Mislead
1) Is the company licensed?
To the untrained consumer this would imply the companies polices and practices are reviewed by a department of licensing like nurses, attorney’s and even beauticians are. It is important for Arizona consumers to know the FACT is Non-Medical Homecare Companies can only carry a business license. (Put simply anyone can get that)
When you are told a non-medical homecare company is licensed, be leery and ask 1) If their license is governed by non-medical standards and practices or is just a business license. 2) Ask to see a current copy of the license. If you are searching for out of state services check with your local Department of Health Services. [This information can be confirmed by the Arizona Non-Medical Homecare Assoc., “AzNHA”, www.aznha.org,(602)283-3503]
2) It is not enough to just ask the company , “Are you bonded and insured?”
3) Are they a member, in good standing, with Arizona Non-Medical Homecare Association?
4) Are they a member with the Better Business Bureau? Do they have complaints?
Find the A-F rating, and if they have complaints how they were resolved. [Available online at www.bbb.com or by calling 1-877-291-6222]
5) Check their history, reviews and/or ask for references?
Ask the company for references. (How quickly do they provide them?)
6) To what extent do they screen their employees? Are they employees or subcontractors?
Is the company proactive and thorough in the hiring and screening process. Do not be afraid to ask them how many pages, their application is? How much time is spent with the employee before they are eligible to enter your home? What are the minimum requirements and training each employee must have? Are the employees encouraged to continue their education. What benefits are available to the employees? The more requirements, benefits and training the company has will help ensure higher standards, low turn over, and an educated employee.
Providing employment for employees requires the company to withhold federal and state taxes and con- tribute to the employees Medicare and Social Security. Companies using independent contractors or 1099 staff are not required to withhold any taxes. Sub contractor staff are privately responsible for taxes, and if they don’t pay their taxes, YOU can be responsible for taxes, fees and possible fines later.
7) How available is the office or coordinating staff to you, in case of emergencies?
8) What are the services they provide and/or do not provide?
9) How does the company make sure your parents are being taken care of?
Do they do a Meet & Greet? Meet & Greets are essential to make your parents and the Caregiver comfortable and make the transition when a Caregiver starts. A office coordinator should be familiar with you and your parents needs in case of an emergency OR when a backup employee is needed quickly.
10) Ask how the company is different?
"But there are also unknown unknowns, the ones we don't know we don't know." - Donald Rumsfeld
You should be in the "know"!
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